Contact: Erin Gillespie
Do Not Call and Telemarketers Top List of Consumer Complaints for April 2013
Florida Department of Agriculture and Consumer Services Opened 162 Investigations, Arrested 4 During Month
Tallahassee, FL – Commissioner of Agriculture Adam H. Putnam announced today the top three complaints received in April 2013 at the Florida Department of Agriculture and Consumer Services were regarding the statewide Do Not Call List, telemarketing and fuel.
The agency received 4,038 written complaints in April. In addition, there were 21,136 calls and 718 emails requesting consumer assistance and information. The top three calls to the agency’s 1-800-HELP-FLA hotline were related to the Do Not Call list, solicitation of contributions from charities and motor vehicle repair.
In the past month, the department has responded to many consumer concerns and taken action against several individuals or businesses operating outside of Florida law. During the month of April, the agency:
Registered 6,182 businesses.
Initiated 162 investigations.
Arrested 4 individuals.
Recovered $463,815 on behalf of Florida consumers.
Added 24,625 telephone numbers to Florida’s Do Not Call List. Currently, there are almost 500,000 numbers on the list.
The Florida Department of Agriculture and Consumer Services is the state’s clearinghouse for consumer complaints, protection and information. The call center is staffed with trained analysts who can respond to questions about programs and regulations under the department’s purview, provide information on a wide variety of topics or direct callers to the appropriate government agency.
Consumers who believe fraud has taken place can contact the department’s consumer protection and information hotline at 1-800-HELP-FLA (435-7352) or, for Spanish speakers, 1-800-FL-AYUDA (352-9832). For more information about the Florida Department of Agriculture and Consumer Services, visit www.FreshFromFlorida.com.