MEDIA ADVISORY: First Day of Revenue Service May 19

May 18 • 651 Views • View Comments

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First Day of Revenue Service May 19

Sanford — On Monday May 19, SunRail will begin revenue service. Although more than 13,000 SunCard tickets have been pre-sold, there may be lines at ticket vending machines on each platform, as passengers are reminded that tickets are required to board. SunRail riders should add a few extra minutes to their commute tomorrow if they have not already purchased a SunCard.

Ambassadors dressed in black pants and shirts with the brightly colored SunRail logo will be available on each SunRail platform to assist passengers with SunCard purchases, or one-way or round-trip tickets, and to answer any questions. Technical representatives will also be at each station platform should any mechanical issues arise.

SunRail passengers also are reminded to “tap-on” at one of three validators located on each platform prior to boarding the train, and then “tap-off” at a validator after reaching their final destination. Conductors on board trains will randomly check ticketed passengers during the revenue service launch.

Important reminder: If passengers forget to “tap off” at their final destination, the full one-way fare of $4 for travel between three counties will be deducted from their account.

For a full list of SunRail fares and discount options, please visit

FOR THE MEDIA: We anticipate interest from the media outlets and wish to review some matters and pass along new information.

As a reminder, in terms of safety, the following must be observed:

  • Space is limited on the platforms and much will be occurring, so please, no setting up equipment, tripods, cables, live shot backpacks, or doing live shots, etc. on the platforms.
  • Please stay behind the platforms’ yellow line/area near the tracks
  • Please stay off the railroad right of way. Unless at a station platform, you need to be at least 25 feet back from the tracks.
  • TV stations, please figure your live truck mast height into the equation if you park near railroad tracks. It is highly unlikely, but if your truck were to tip, the mast cannot block the tracks, or fall into the right-of-way.
  • If you ride the trains to do coverage, please do not block the aisles with your equipment.
  • Please do not block the bus lanes with live trucks or news vehicles
  • Please park in regular parking lot spaces, just as other vehicles do

As you have during free service, we ask that you be mindful of passengers and staff. Ambassadors and other SunRail staff will be extremely busy and if you ask them for comment, please understand the reasons they refer you to the public information office. We will do our best to make sure that you have what you need.

If you ride the trains, you will need to pay. You may purchase one-day tickets at the platforms or purchase a SunCard at the platforms. All four ticket vending machines at the stations accept credit and debit. One will also accept cash and coin. You may also load value onto your existing SunCard at the platforms or online at

A copy of our schedule is below.

sunrail southbound

sunrail northbound

Steve Olson
Public Information Mgr.
Florida Department of Transportation
District Five/East-Central Florida Region
719 S. Woodland Blvd.
DeLand, FL 32720
386-943-5479 office


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