FDACS Department of Agriculture

Do Not Call Tops List of Consumer Complaints for August 2014

Sep 3 • 72 Views • View Comments

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Do Not Call Tops List of Consumer Complaints for August 2014
10 Arrested During Month; $510,000 Recovered on Behalf of Florida Consumers

Tallahassee, FL – Commissioner of Agriculture Adam H. Putnam announced today the top three complaints received in August 2014 at the Florida Department of Agriculture and Consumer Services were regarding violators of the statewide Do Not Call List, credit /banking and fuel issues. The agency received 4,123 complaints in August.

In addition, there were 35,362 calls, 704 live online chats and 457 emails requesting consumer assistance and information. The top three calls to the agency’s 1-800-HELP-FLA hotline requesting information or assistance were related to the solicitation of contributions from charities, cable companies, and motor vehicle repair.

In the past month, the department has responded to many consumer concerns and taken action against several individuals or businesses operating outside of Florida law. During the month of August, the agency:

  • Initiated 179 investigations.
  • Arrested 10 individuals.
  • Recovered $510,920 on behalf of Florida consumers.
  • Registered 6,339 businesses.
  • Added 11,259 telephone numbers to Florida’s Do Not Call List. Currently, there are more than 702,000 numbers on the list.

The Florida Department of Agriculture and Consumer Services is the state’s clearinghouse for consumer complaints, protection and information. The call center is staffed with trained analysts who can respond to questions about programs and regulations under the department’s purview, provide information on a wide variety of topics or direct callers to the appropriate government agency.

Consumers who believe fraud has taken place can contact the department’s consumer protection and information hotline at 1-800-HELP-FLA (435-7352) or, for Spanish speakers, 1-800-FL-AYUDA (352-9832). For more information about the Florida Department of Agriculture and Consumer Services, visit www.FreshFromFlorida.com.

Contact: Erin Gillespie(850) 617-7737

Twitter: @FDACSNews

 

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