The Florida Department of Agriculture and Consumer Services recovered more than $167,000 for Florida consumers during the month of April. Last year, the department recovered nearly $3 million for Florida consumers from moving companies, vehicle repair shops, pawn shops, health studios, telemarketers, sellers of travel and more.
During April 2017, the department:
- Recovered $167,407 on behalf of Florida consumers;
- Received 3,283 complaints;
- Initiated 351 investigations;
- Arrested eight individuals;
- Provided assistance to 20,011 consumers through the 1-800-HELP-FLA hotline, online chats and emails; and
- Added 23,386 telephone numbers to Florida’s Do Not Call List.
As the state’s clearinghouse for consumer complaints, the department educates the public, investigates complaints and provides mediation on behalf of consumers. The department’s call center is staffed with trained analysts who can respond to questions about programs and regulations under the department’s purview, provide information on a wide variety of topics or direct callers to the appropriate government agency.
Consumers who believe fraud has taken place can contact the department’s consumer protection and information hotline at 1-800-HELP-FLA (435-7352) or, for Spanish speakers, 1-800-FL-AYUDA (352-9832). For consumer protection information and resources, visit FloridaConsumerHelp.com.