Capital Health Plan updates office closures, reminds members how to access benefits during and after Hurricane Irma

Capital Health Plan Urgent Care will close today, Sunday, Sept. 10,  at 4 p.m. All CHP locations will remain closed at least until Wednesday (9/13) until further notice.
Members can access comprehensive information about how to receive care during and after the storm by reading the Disaster Care document, located on the red banner of CHP’s homepage. The document outlines how members can access medical care or prescription drugs in the aftermath of Irma.
Capital Health Plan’s member services telephone lines are open and should be available throughout the storm, even if power is lost. There is a potential for phone lines to function intermittently during the power outages.
If you live in an area that has been declared an emergency or disaster and you need emergent or urgent care during this time, you should go to the nearest emergency room or urgent care facility that can meet your needs. In emergency situations, normal prior authorization and out-of- network requirements will be waived. Inform the doctor or facility staff that you are a CHP member, and provide them with your CHP ID card if you have it. Once CHP’s phone system is operational again, the doctor/facility can confirm coverage, benefit information, and receive claim payment information by calling CHP’s Network Services at 850-523-7361.
Prescriptions will continue to be filled at any of the 50,000 pharmacies nationwide in our pharmacy network. For a list of pharmacies, please visit capitalhealth.com/network. During the declared disaster, CHP’s “refill-too-soon” limitations will be lifted so that you may fill any needed medications that were lost or damaged during the disaster. If a pharmacy has any trouble filling your medications during this time, the pharmacist should be directed to call the PRIME Pharmacy Technical Help Desk at 1-800-821-4795 or 1-866- 469-5662 (Non-Medicare members) and 1-866-590-3010 (Medicare members), 24 hours/day, 7 days/week. Please keep any receipts for any medical services or prescription medications that you have to pay for out of pocket during this time.