October 27, 2017
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Assistance provided to Floridians by from Florida’s insurance consumer helpline led to the recovery of nearly $9.3 million in the third quarter of 2017, according to a statement from Florida’s Chief Financial Officer Jimmy Patronis. Recoveries included insurance claim payments and premium refunds that consumers sought the Department of Financial Services’ help collecting.
The helpline assists Floridians with financial and insurance-related matters, including disaster preparation and insurance fraud, as well as questions and complaints regarding auto, home, health, life and small business insurance. Between July 1, 2017 and Sept. 30, 2017, the helpline’s insurance specialists answered 70,454 calls and opened nearly 4,500 assistance requests. Nearly $9.3 million was recovered on behalf of 1,307 consumers.
Since January, the helpline has answered more than 211,000 calls, opening nearly 14,000 assistance requested and helping return a total of $25.9 million back to Floridians.
“As many families continue to navigate the post-storm claims process, I encourage them to call us if they reach a roadblock of any kind. Our experts will advocate on their behalf, and quite possibly, secure a positive outcome to a problem that seemed otherwise unsolvable. We’re only one call away, and we’re always ready to help,” Patronis said.
Floridians can contact the insurance consumer helpline toll-free by calling 1-877-MY-FL-CFO (1-877-693-5236).