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You are here: Home / Government / Florida Lottery offices expanding claim by appointment options for players

Florida Lottery offices expanding claim by appointment options for players

Posted on November 9, 2020

The Florida Lottery today announces that players with prizes valued at $600 or greater can schedule appointments to file claims at Florida Lottery Headquarters and district offices; previously, this threshold was set at $5,000 or greater. Players can schedule claim appointments through the Florida Lottery’s website at www.flalottery.com/howToClaim.

Appointment availability is also expanding; claim appointments will now be offered Monday – Friday between the hours of 8:30 a.m. and 4:00 p.m., EST (Pensacola’s hours will be 8:00 a.m. to 3:30 p.m., CST). The first hour of each day will remain reserved for players 65 and older and those with serious underlying medical conditions.

In following local county and/or city ordinances, players must wear a face covering and submit to a mandatory health screening in accordance with DOH and CDC guidelines prior to entering a Lottery office. In an effort to limit the number of people in an office at one time, players are also asked to attend their claim appointment by themselves unless they require the assistance of another person for medical reasons.

Secured drop boxes are also available inside each Lottery district office for players to drop off winning tickets along with a completed Winner Claim Form and a copy of an acceptable form of identification. The drop boxes are accessible Monday – Friday during specified drop box hours; no appointment is needed. For more information on the documentation needed to claim a prize, visit www.flalottery.com/howToClaim. 

ABOUT THE FLORIDA LOTTERY
The Florida Lottery is responsible for contributing more than $37 billion to enhance education and sending more than 880,000 students to college through the Bright Futures Scholarship Program. The Florida Lottery reinvests 99 percent of its revenue back into Florida’s economy through prize payouts, commissions to more than 13,000 Lottery retailers and transfers to education. Since 1988, Florida Lottery games have paid more than $72.5 billion in prizes and made nearly 3,000 people millionaires. For more information, please visit www.flalottery.com.

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