Starting Friday, March 10, new phone numbers in Palm Beach County may be assigned the 728 area code. Approved by the Florida Public Service Commission (PSC) in December 2021, the 728 area code overlay will co-exist with the 561 area code.
“Palm Beach County began using the 561 area code in 1996, when it split from the 407 area code,” said PSC Chairman Andrew Fay. “Palm Beach County’s continued growth is the driver behind the Commission’s approval of the additional 728 area code. We believe the approval of this new overlay will help PBC continue to meet the demand for new phone numbers.”
Existing customers will keep their current telephone numbers, but new customers, or requests for additional lines, may be assigned the new area code. Everyone will continue to dial the area code plus the seven-digit phone number to make local calls (10-digit dialing).
What do customers need to know?
- Customers’ telephone numbers, including current area code, will not change.
- The price of a call, coverage area, or other rates and services will not change.
- A local call will remain a local call regardless of the number of digits dialed.
- Customers can still dial just three digits to reach 911, as well as 211, 311, 411, 522, 611, 711, or 811 if those are currently available in their community.
What do customers need to do?
- When providing telephone numbers, continue to use the 10-digit number including the area code.
- Ensure that all services, automatic dialing equipment, or other types of equipment recognize the new 728 area code as a valid area code.
For more information on the area code change, see the PSC’s Consumer Assistance Summary. Residents can also contact their local telephone carrier or call the PSC’s customer assistance line at 1-800-342-3552.
For additional information, visit www.floridapsc.com.