Consumer education and public participation are an important part of the Florida Public Service Commission’s (PSC) work. So, National Consumer Protection Week (NCPW), March 3-9, is the perfect time for the PSC to reach out to Florida’s consumers.
“NCPW provides a great opportunity for the Commission to expand its efforts in educating Florida’s consumers on ways to stay informed,” said PSC Chairman Mike La Rosa. “The PSC’s outreach team is always available to assist; and this week, the Commission is focused on promoting NCPW’s national consumer protection message.”
For the 26th Annual NCPW, the Commission will collaborate with senior and community centers in Orange and Broward Counties to host in-person and virtual events. PSC information will be discussed, delivered, and distributed to consumers at the events. Consumers will be reminded that information is a powerful tool to help protect them when making choices that affect their bottom line.
The PSC strives to keep consumers informed through:
Awareness/Education
The PSC coordinates information outreach to promote energy efficiency, water conservation, and scam prevention education with community agencies and senior centers. We also provide information on Lifeline Assistance, a federal program to make telecommunications/broadband services more affordable for low-income households.
Free Resources
The PSC’s website provides information on hurricane preparedness, state social service agencies, and even a children’s conservation activity book. PSC educational brochures may be accessed and printed directly from the website, ordered free online, or requested by mail or phone (1-800-342-3552). Consumers can also learn about docketed or emerging utility issues by visiting https://www.floridapsc.com.
Hearings, Meetings, and Workshops
Consumers can learn about the PSC and its proceedings by attending a virtual hearing, meeting, or workshop online. Public virtual customer meetings provide an inclusive process, allowing consumers to share their views with Commissioners. The PSC also live streams all its meetings.
The PSC’s consumer analysts are available Monday-Friday at 1-800-342-3552 to assist consumers with possible scams, utility bills, or other utility matters. Consumers can also email the PSC at [email protected].
To learn more about NCPW, sponsored by the Federal Trade Commission, visit the 2024 NCPW website.
For additional information, visit www.floridapsc.com.
