SunRail Upgrades Ticket Vending Machines, Introduces New Mobile Ticketing App
DELAND, Fla. – On Monday morning, June 17, 2024, SunRail debuted its new platform ticket vending machines (TVMs) and validators designed to enhance customer service, speed up transactions, and provide a wider range of ticketing options.
The new TVMs are available on each SunRail platform, and ambassadors are in place to ensure a seamless transition to the new system. This upgrade to the ticket vending system closely follows the introduction of a new SunRail Mobile ticketing app earlier this spring.
“The new ticket machines retain the familiar purchasing prompts our customers are accustomed to, but now the process is significantly faster and offers more options for selecting rail passes,” said David Cooke, Florida Department of Transportation District Five Rail Administration Manager.
Riders with remaining value on an old yellow SunCard can transfer those funds to their mobile ticketing app account or to a new blue SunCard, which can be purchased at the TVMs on each platform. From June 17 to June 21, new SunCards can be obtained free of charge from a station Ambassador. Following this period, SunCards will be available at a promotional price of 25 cents each until December 31, 2024. Starting January 1, 2025, the price of new SunCards will revert to the standard rate of $5. New SunCards can be registered at www.SunRail.com.
For paper-ticket holders who utilize the LYNX and Votran transfer discount, there is no change to the original process at the station ticket vending machines.
The new SunRail Mobile app is available at the Google Play Store and the Apple Store. The mobile app is free to download, allows riders to purchase tickets up to one year in advance, reload funds on demand, and avoids the need to tap on and off at stations. SunRail encourages riders to use the new SunRail Mobile app for ticket purchases but recognizes some people may prefer a physical ticket or do not have a smart phone.
To learn more and to view helpful videos, visit www.SunRail.com and follow @RideSunRail on Facebook, X (formerly known as Twitter), Instagram, and YouTube.
Riders may also contact SunRail Customer Service at 1-855-RAIL-411 (1-855-724-5411) Monday through Friday from 5:30 a.m. to 9:30 p.m. or by emailing [email protected].
Please be careful around trains, railroad crossings, and while at station platforms. Be smart. Be safe.
Media inquiries should be directed to the FDOT District Five Public Information Office at [email protected] or by phone at 386-943-5593.
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