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Florida lawmakers call on FEMA to expedite reimbursement of disaster-related expenses owed to local governments

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U.S. Sens. Bill Nelson (D-FL) and Marco Rubio (R-FL) and Rep. Carlos Curbelo (FL-26) today sent a letter to FEMA Administrator Brock Long urging the agency to expedite the reimbursement of disaster-related expenses owed to local governments in Florida and elsewhere.

“Local governments are cash-strapped with little to no funding in their budgets to repair damaged communities,” the lawmakers wrote. “It is critical that FEMA responsibly provide local governments with the assistance Congress appropriated to address current damages and the ability to prepare communities for the upcoming hurricane season.”

Nelson, the top Democrat on the Senate Commerce Committee, addressed the issue at hearing the panel held earlier today on hurricane preparedness. “There are some areas where we can and must do better,” Nelson said. “Puerto Rico is an example, Florida is an example. That local governments are still not being compensated for the debris pickup that they have advanced – that is unacceptable.”

Here is a link to video of Nelson’s comments at today’s Commerce committee hearing:

A .pdf copy of the lawmakers’ letter is available here.

FEMA reverses decision, will continue distributing food and water aid to Puerto Rico

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Under pressure from lawmakers such as U.S. Sen. Bill Nelson (D-FL), who took to the Senate floor yesterday to call on FEMA to continue providing aid to the people of Puerto Rico “until all of the island has access to potable water and electricity,” FEMA officials reportedly said today that the agency has reversed its decision to end the distribution of food and water aid to the people of Puerto Rico and will continue providing food and water to communities in need.

“The people of Puerto Rico are still struggling to recover from two massive hurricanes, and cutting off aid to them now would have been a travesty,” Nelson said today. “Reversing this disastrous decision was the right thing to do.”

Here’s a background article on the agency’s decision today:

In Reversal, FEMA Says It Won’t End Puerto
Rico Food And Water Distribution Wednesday

By Adrian Florido
Published: Jan. 31, 2018

A spokesman for the Federal Emergency Management Agency said Wednesday that the agency’s plan to end its distribution of emergency food and water in Puerto Rico and turn that responsibility over to the Puerto Rican government would not take effect on Jan. 31.

“Provision of those commodities will continue,” spokesman William Booher said. A different spokesperson, Delyris Aquino-Santiago, had earlier told NPR that it would “officially shut off” its food and water mission on the island on Jan. 31 and hand its remaining food and water supplies over to the Puerto Rican government to finish distributing. But on Wednesday, Booher said that date “was mistakenly provided.”

The agency has been working on that transition but has not finalized it, he said, adding that in the meantime, FEMA will continue providing food and water to communities on the island that need them.

The turnabout came after politicians from both political parties reacted angrily to news of FEMA’s plan and after the Puerto Rican government released a statement saying it had not been informed of the impending change. On Tuesday, lawmakers from both parties had called on the agency to reverse its decision.

Speaking on the Senate floor, Florida Democratic Sen. Bill Nelson said he was “absolutely shocked” by FEMA’s decision. “I urge the administration to reverse this disastrous decision immediately and to continue providing the people of Puerto Rico with the help that they need as they are trying to recover from two disastrous hurricanes.”

His concerns were echoed by Democrats and Republicans alike, including Democratic Rep. Nydia Velazquez of New York and Republican Sen. Marco Rubio of Florida.

“There are still a lot of people that wonder why we are giving foreign aid to Puerto Rico,” Rubio told USA Today. “You have to remind them, Puerto Rico is a U.S. territory and its residents are U.S. citizens.”

But perhaps the most surprising reaction came from the government of Puerto Rico itself. In a statement, the island’s public security secretary, Hector Pesquera, said that while he was aware that FEMA would eventually transfer responsibility for distributing food and water supplies over to the island’s government, “this has not happened yet and we were not informed that supplies would stop arriving.”

His statement contradicted information that FEMA sent NPR in an email last week. An agency spokeswoman wrote that “FEMA will continue to provide commodities to the State [Puerto Rico] until January 31st.”

But as public concerns mounted over FEMA’s plans following NPR’s report, the agency released a new statement. While reiterating its belief that emergency food and water supplies were no longer needed on the island, it said that FEMA would “continue to support the Government of Puerto Rico to meet the needs they identify.”

Spokesman Booher said one thing that had not changed was FEMA’s plan to end the shipment of new food and water supplies to Puerto Rico. He said the agency is confident it has enough of a stockpile there already to meet the need that remain. If supplies run out, he said FEMA would reconsider purchasing more. He did not say when the agency would finalize its plan to hand the remaining supplies over to the Puerto Rican government.

Gov. Scott Announces $1 Million Investment to Connect Hurricane Maria Evacuees with Jobs

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Also Announces FEMA Case Management Agreement and Housing Information Request

Governor Rick Scott joined a town hall in Kissimmee with Puerto Rico Governor Ricardo Rosselló and announced the following:

  • A $1 million investment in 12 of Florida’s local workforce development boards to assist families displaced by Hurricane Maria seeking employment;
  • Following Governor Scott’s request to the federal government, FEMA will now provide case management services for families displaced by Hurricane Maria now in Florida; and
  • At the Governor’s direction, the Florida Department of Economic Opportunity (DEO) today sent letters to local housing authority officials and community leaders to identify local and federal resources so there is better coordination in the joint local, state and federal response to housing needs for Puerto Rican families in Florida. See one of the letters HERE.

Governor Scott said, “Today, I was proud to attend a town hall with Puerto Rico Governor Ricardo Rosselló and announce a $1 million investment for 12 of Florida’s local workforce development boards to continue to assist families displaced by Hurricane Maria seeking employment. To date, the CareerSource Florida network helped more than 7,600 Puerto Ricans find jobs in Florida and this investment will connect even more individuals with great jobs. I was also proud to announce today that following my request, FEMA has agreed to provide case management services to Puerto Rican families in Florida. These services will assist families on an individual basis with planning for their recovery needs.
“Finally, today, at my direction, DEO sent letters to local housing authority officials and community leaders to help identify resources and to help assist in coordinating a joint local, state and federal response to housing needs for families displaced by Hurricane Maria. We look forward to receiving this information and continuing this important work with our local and federal partners to find housing solutions. Florida is the most welcoming state in the nation and we will continue to do everything possible to help the Puerto Rican families recovering from Hurricane Maria in our state.”
Executive Director of DEO Cissy Proctor said, “The Florida Department of Economic Opportunity and our partners continue to work diligently with communities across the state to provide assistance to displaced Puerto Rican jobseekers and families. We are currently assessing housing and employment services so that we can better meet the needs of those who came to Florida for help after the devastation of Hurricane Maria.”
CareerSource Florida President and CEO Michelle Dennard said, “The CareerSource Florida network is a resource for all Floridians seeking new or better careers, and we are here to help make those connections for Hurricane Maria survivors looking to begin new lives. Our network of dedicated workforce professionals continues to work tirelessly to assist Floridians and businesses recovering from Hurricane Irma, new arrivals fleeing the devastation of Hurricane Maria, and any individual who needs employment assistance.”
Representative Bob Cortes said, “I’d like to thank Governor Scott and our many partners across the state for their continued efforts to support Puerto Rican evacuees coming to Florida and still working to rebuild months after Hurricane Maria. I’ve seen the devastation on the island first-hand and heard directly from evacuees in communities across the state. Many of these families lost everything, and finding job opportunities is a huge step forward in rebuilding their lives. The best assistance for any family going through a tough economic time is a job for the parents. Our Florida model should serve as an example for the entire country.”
Representative Rene Plasencia said, “As fellow Americans, and now fellow Floridians, our priority is connecting displaced Puerto Ricans with every resource they need to thrive in our state. With this additional funding, CareerSource will have the capacity to help hundreds of more families. We will continue to work with Governor Scott and our federal, state and local partners to address the needs of Puerto Rican evacuees to ensure full recovery for every family.”
Representative David Santiago said, “I’m proud to join Governor Scott and leaders across the state standing united for Puerto Rico and the full recovery of its families following Hurricane Maria. With over 254,000 job openings across the state, Florida is full of opportunities for evacuees to find a job to help support their families.”
The funds, allocated by CareerSource Florida and distributed by the Florida Department of Economic Opportunity, are designated for employment services to assist evacuees in the five counties served by CareerSource Central Florida: Orange, Osceola, Lake, Sumter and Seminole counties. CareerSource North Central Florida, CareerSource Citrus Levy Marion, CareerSource Flagler Volusia, CareerSource Brevard, CareerSource Tampa Bay, CareerSource Pinellas, CareerSource Research Coast, CareerSource Palm Beach County, CareerSource Broward, CareerSource South Florida and CareerSource Southwest Florida also received funds to provide career assistance to evacuees. More than 7,600 individuals displaced by Hurricane Maria have sought services through the CareerSource Florida network’s local career centers thus far, primarily in the Orlando area, Miami and Fort Lauderdale.
The types of services for individuals displaced by Hurricane Maria that will be provided by the 12 local workforce development boards through this additional funding may include some or all of the following:

    • Individual career consulting services
    • The creation of a Specialized Job Development Team
    • Extended hours at our Career Services Centers
    • Increase access to English for Speakers of Other Language services
    • Hiring events
    • Increased partnerships with community-based organizations
    • Surveys to assess employment needs
    • Social media and/or direct email and/or texting and/or paid outreach

Governor Scott’s announcement follows two recent roundtables to discuss Puerto Rico relief efforts held in Doral and Orlando. CareerSource Central Florida and CareerSource South Florida are providing employment services at Multi-Agency Resource Centers in the Orlando area and Miami International Airport to Puerto Rican families displaced by Hurricane Maria. Several local workforce development boards have held recruiting fairs and workshops to assist Floridians and others impacted by Irma and Maria. For additional information about employment opportunities, please visit employflorida.com, available in English and Spanish.

Gov. Scott Speaks with FEMA on Recovery for Puerto Rico

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Governor Rick Scott today spoke with Federal Emergency Management Agency (FEMA) Administrator Brock Long regarding the FEMA Transitional Sheltering Assistance (TSA) program and the importance of continued communication between federal, state and local partners as families continue to recover from Hurricane Maria.
Following a decision by Puerto Rican officials working with FEMA, the Florida Division of Emergency Management (DEM) was notified that enrollment in the federal TSA program will be limited to individuals whose homes in Puerto Rico have not yet been determined by FEMA to be restored to safe and livable conditions and have power.
Governor Scott said, “We have worked non-stop to ensure families from Puerto Rico coming to Florida are offered every available state resource and the assistance they need to get back on their feet following Hurricane Maria. Our top priority is to ensure that every family displaced by Hurricane Maria gets the resources they need and that federal, state and local partners continue to work together to ensure a full recovery for these individuals.
“During my call with Administrator Long, we discussed the importance of ongoing federal, state and local support in the delivery of services to Puerto Rican families. I expressed to them the importance of making sure that all families from Puerto Rico in Florida know exactly what federal resources are available to them. I also asked FEMA what federal resources were available to help families return to Puerto Rico once it has been determined it is safe for them to do so. Florida is the most welcoming state in the nation and we invite every family from Puerto Rico to visit our Disaster Recovery Centers to receive information and assistance.”

Nelson says FEMA wait times 'unacceptable'

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U.S. Sen. Bill Nelson (D-FL), in remarks on the Senate floor, said today that it is “unacceptable” that Floridians are having to wait up to four hours to speak to a FEMA representative about housing assistance.
“It’s been two months since hurricane Irma hit Florida,” Nelson said, “and our people are still hurting because they don’t have sufficient housing.”
“FEMA – through Individual Assistance – is supposed to provide temporary housing,” Nelson continued. “This is the law. That’s what the people of Florida are entitled to … but it’s not happening in Florida. Why? Because they get on the telephone and they have to wait up to four hours to get somebody on the phone from FEMA.”
“That is just unacceptable,” Nelson said. “It’s got to be changed. And, thus, you see the bipartisan effort on behalf of my colleague from Florida, Marco Rubio, and I writing to the head of FEMA today and saying: look, what happened even under the debacle years ago of Hurricane Katrina in New Orleans, there they experienced an average wait time of ten minutes before they could get FEMA on to the line to help them. Now, we have people waiting as much as four hours.”
Nelson and Rubio sent a letter today to FEMA Administrator Brock Long to raise concerns about the amount of time Floridians are being forced to wait for assistance.
Noting that Floridians are facing longer wait times than victims of previous disasters, the lawmakers cited a March 2006 report by the Dept. of Homeland Security’s Inspector General that found victims of Hurricane Katrina experienced an average wait time of 10 minutes before speaking with an agent by phone, and approximately 10 days for a home inspection. 
“We recognize and appreciate the 4,000 inspectors in the field working tirelessly to help people in need of housing assistance,” the senators wrote. “However, the current wait times must be improved.”
The text of the senators’ letter to FEMA is available here. 
Video of Nelson’s remarks on the Senate floor is available here: https://youtu.be/bgKIhJAhkYc
And here’s a rush transcript of his speech:
U.S. Sen. Bill Nelson
Remarks on the Senate floor
October 31, 2017
Sen. Nelson: Thank you, Mr. President. You know, it’s been two months since Hurricane Irma hit Florida and basically covered up the state and our people are still hurting because they don’t have sufficient housing.
If you lived in a mobile home, if you lived in a low- lying area, your home was destroyed. It is uninhabitable, the ceiling is collapsing, the mold and mildew, because of being all the water in, has now accumulated. It is an uninhabitable home.
And FEMA, through Individual Assistance, is supposed to provide temporary housing. This is the law. That’s what the people of Florida are entitled to just like the people of Texas are entitled to in the presiding officer’s state.
But it’s not happening in Florida. Why? Because they get on the telephone and they have to wait up to, documented, four hours to get somebody on the phone from FEM. Or it takes home inspection 45 days before they can get an inspector to come out and see the home before they can be declared and be eligible for Individual Assistance.
And that is just unacceptable. Because if they don’t have the means, especially if they don’t have a job as a result of the jobs being destroyed in the hurricane, where are they going to be able to get temporary assistance for housing?
This is a fact that is happening in the state of Florida and it’s got to be changed. And, thus, you see the bipartisan effort on behalf of my colleague from Florida, Marco Rubio, and I writing to the head of FEMA today and saying, look, what happened even under the debacle years ago of Hurricane Katrina in New Orleans, there they experienced an average wait time of ten minutes before they could get FEMA on to the line to help them. Now we have people waiting as much as four hours.
And so, Mr. President, I wanted to bring this to the attention of the Senate. We cannot have the aftermath of a hurricane, two months after, where our people are hurting, they are suffering. They can’t live in a healthy condition in the existing homes that have been destroyed in the hurricane.
Mr. President, I yield the floor.

Nelson, Rubio raise concerns over FEMA wait times

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U.S. Sens. Bill Nelson (D-FL) and Marco Rubio (R-FL) sent a letter today to FEMA Administrator Brock Long raising concerns over the amount of time Floridians are being forced to wait for housing assistance.
“Individuals calling FEMA’s help line have waited up to four hours before speaking with a representative,” the senators wrote. “Additionally, FEMA’s current estimates are approximately 45 days for a home inspection, a required step for Individual Assistance claims to be paid out.”
The lawmakers cited a March 2006 report by the Dept. of Homeland Security’s Inspector General that found victims of Hurricane Katrina experienced an average wait time of 10 minutes before speaking with an agent by phone, and approximately 10 days for a home inspection.
“We recognize and appreciate the 4,000 inspectors in the field working tirelessly to help people in need of housing assistance,” the senators said. “However, the current wait times must be improved.”
Following is text of the senators’ letter sent to FEMA Administrator Brock Long, a pdf copy is available here.

October 31, 2017

The Honorable Brock Long
Administrator
Federal Emergency Management Agency
500 C Street SW
Washington, DC 20472
Dear Administrator Long:
We write to express our concern about the lack of available housing options in Florida following Hurricane Irma. It is critical that displaced Floridians in affected counties are provided with the ability to access rental housing.
Tens of thousands of homes in Florida were damaged or destroyed by Hurricane Irma. Reports have indicated thousands of Floridians are waiting for housing units to arrive and be filled, and many are living in uninhabitable circumstances with collapsed ceilings and mold. These are not sustainable living conditions, and could lead to negative health consequences or personal injury. While we recognize manufactured housing may not be appropriate for every situation, it seems there are serious delays in direct leasing options as well. Thus, we urge you to work expeditiously with Florida communities to ensure that Floridians have safe and sustainable housing options in the coming months.
It is also our understanding that Florida residents have had issues with the FEMA help line in obtaining assistance. Some reports state individuals calling FEMA’s help line have waited up to four hours before speaking with a representative. Additionally, FEMA’s current estimates are approximately 45 days for a home inspection, a required step for Individual Assistance claims to be paid out. This means families face a long wait before receiving funding for housing needs, such as housing repair, replacement or construction. The wait times for FEMA phone assistance and home inspections appear to be longer than those experienced by individuals during past major disasters. A March 2006 report conducted by the Department of Homeland Security Office of Inspector General found Hurricane Katrina applicants experienced an average wait time of ten minutes before speaking with an agent. The report also stated FEMA has historically completed home inspections within 10 days.
We recognize and appreciate the 4,000 inspectors in the field working tirelessly to help people in need of housing assistance. However, the current wait times must be improved. Therefore, we ask that you work with Florida communities to ensure that displaced storm victims have adequate housing options available to them while they rebuild and repair their homes, and address any outstanding issues with FEMA’s help line that have led to delays with assistance.
Thank you for your consideration of this request.

Sincerely,

Senator Torres echoes calls from United Way for FEMA housing assistance in Central Florida

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As the rising number of Hurricane Maria refugees from Puerto Rico continues to pour into central Florida, state Senator Victor Torres (D-Orlando) echoed calls for FEMA to immediately dispatch emergency housing to temporarily shelter these families as they search for ways to rebuild their lives.
“The impacts of Hurricanes Irma and Maria are placing huge demands on our public services,” said Senator Torres, who gave impassioned testimony before the Senate Appropriations Committee on Wednesday when he called on state Senate members to increase funds for state education, healthcare and housing needs. “We need to focus on building and expanding more housing options for Floridians and evacuees from the US Virgin Islands and Puerto Rico who are seeking refuge in our great state.”
Earlier this week, Central Florida Heart of Florida United Way Executive Director Jeff Hayward called on the Federal government, through FEMA, to engage in providing support for additional housing options in central Florida. Prior to Hurricane Irma and Maria, central Florida was already dealing with a shortage of available workforce housing. Based on the market value of rental properties in central Florida, workers would need to make $20.00 per hour in order to afford rent in the area.
Senator Torres’ district includes both Orange and Osceola counties which contain the highest concentration of Puerto Ricans living in Florida. FEMA has designated Florida as a Host-State for evacuees from the islands and approved costs could be eligible for 100 percent reimbursement by the federal government. Senator Torres is working with local and state officials for FEMA approval of both the deployment of mobile housing units and authorization of TSA (Temporary Sheltering Assistance) for evacuees to receive rental housing funds.
For more information please contact Al Yorston at (407) 846-5187

Lawmakers call on FEMA to provide housing assistance for evacuees

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Florida lawmakers, led by U.S. Sen. Bill Nelson (D-FL), are calling on FEMA to quickly approve the governor of Puerto Rico’s request for additional assistance to help provide temporary housing for evacuees in Florida and elsewhere.
Nelson, in a letter he sent today with Sen. Marco Rubio (R-FL) and others, urged FEMA Administrator Brock Long to approve Puerto Rico’s request for Transitional Shelter Assistance, or TSA, a FEMA program designed to provide short-term lodging to individuals and families whose homes are uninhabitable following a natural disaster.
“The TSA program provides short-term lodging for individuals and families who are unable to return to their homes,” the lawmakers wrote. “With more than 3.5 million individuals affected by this storm, approving Puerto Rico’s request for TSA will provide desperately needed living accommodations for affected Puerto Rican families.”
FEMA’s TSA program makes direct payments to participating hotels and motels to provide temporary housing for evacuees.
If authorized, evacuees in Florida and elsewhere will be eligible to use the program to stay in a hotel or motel for a limited time and have the costs covered by FEMA.
According to the state of Florida, more than 73,000 evacuees from Puerto Rico have already arrived in Florida since October 3rd, many of whom have no ties to the area and are unable to afford housing.
Puerto Rico Governor Ricardo Rossello requested Transitional Shelter Assistance for evacuees on Oct. 25.
In addition to Nelson and Rubio, the letter urging FEMA to quickly approve that request was also signed by Reps. Kathy Castor (D-FL), Charlie Crist (D-FL), Carlos Curbelo (R-FL), Val Demings (D-FL), Ted Deutch (D-FL), Mario Diaz-Balart (R-FL), Lois Frankel (D-FL), Matt Gaetz (R-FL), Alcee Hastings (D-FL), Al Lawson (D-FL), Stephanie Murphy (D-FL), Ileana Ros-Lehtinen (R-FL), John Rutherford (R-FL), Darren Soto (D-FL), Debbie Wasserman Schultz (D-FL) and Frederica Wilson (D-FL).
Following is the text of the lawmakers’ letter, and a PDF copy is available here:

October 26, 2017

The Honorable Brock Long
Administrator
Federal Emergency Management Agency
500 C Street, SW
Washington, DC 20472
Dear Administrator Long:
In response to the devastation caused by Hurricane Maria, we write in full support of Puerto Rico’s request for assistance under the Transitional Shelter Assistance (TSA) program. It is critical that we provide Puerto Ricans with essential lodging assistance during the recovery process.
The TSA program provides short-term lodging for individuals and families who are unable to return to their homes for an extended period due to a natural disaster, such as a hurricane. With more than 3.5 million individuals affected by this storm, approving Puerto Rico’s request for TSA will provide desperately needed living accommodations for affected Puerto Rican families.
Unfortunately, it will be months before we fully realize the devastation Hurricane Maria has caused to Puerto Rico. While families seek stability and safety in the aftermath of this storm, we request swift approval of this invaluable program.
Thank you for your consideration of this request.

Sincerely,

CFO Patronis Urges FEMA to Reconsider Vendor Transition During Heart of Hurricane Season

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Chief Financial Officer Jimmy Patronis sent a letter to Federal Emergency Management Agency (FEMA) Administrator William “Brock” Long urging FEMA to reconsider an upcoming vendor transition that could delay the processing of federal flood claims in Florida. CFO Patronis asked FEMA officials to release a transition plan that ensures no pending claims face delays or to consider delaying the transition until the end of the 2017 Atlantic Hurricane Season.
CFO Patronis said, “…I am concerned that an upcoming vendor transition within a critical federal program may present a roadblock to Florida’s current progress. It is my understanding that the National Federal Flood Insurance Program (NFIP) will soon transition to a new policy management vendor, a move that is set to impact more than 600,000 policyholders. Many of these 600,000 policyholders reside in Florida, and I fear that Floridians may be forced to bear costly consequences caused by this change. With an estimated 18,000 damage claims resulting from Hurricanes Irma, Maria and Harvey currently pending, scheduled changes to claims processing and payment procedures stand to create delays and potentially derail Florida families from getting back to normal life during these high-stress times.”
To read the CFO’s full letter, click here.

Nelson seeks answers after FEMA denies 90% of Florida flood claims in wake of Irma

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U.S. Sen. Bill Nelson sent the following letter today to the head of FEMA raising concerns that one of the agency’s top administrators in charge of overseeing the National Flood Insurance Program was previously a senior executive at a company accused of lowballing claims for victims of Hurricane Sandy.
Nelson’s letter comes on the heels of reports today in the Palm Beach Post that nine out of ten of flood claims resolved by the National Flood Insurance Program in the wake of Hurricane Irma have been denied.
“NFIP policyholders must have confidence in the claims process,” Nelson wrote. “Unfortunately, this could be seen by some as a case of the fox guarding the hen house.”
Below is the text of Nelson’s letter to FEMA Administrator Brock Long.
A copy of today’s Palm Beach Post report is available here.
A 60 Minutes report on the companies accused of lowballing flood insurance claims following Superstorm Sandy is here.  
A Washington Examiner report on the FEMA executive’s previous ties to one of the companies accused of lowballing Sandy claims is here.

October 17, 2017

The Honorable William B. Long
Administrator
Federal Emergency Management Agency
500 C St., SW
Washington, DC 20472
Dear Administrator Long:
I am writing you to express my concern over recent reporting that approximately 90 percent of resolved claims administered though the National Flood Insurance Program (NFIP) in Florida have so far been denied.
In reviewing the very high level of claims denied to date, I am reminded of serious charges brought against the NFIP by whistleblowers and Superstorm Sandy victims that accused the program of fraudulently reducing and denying claims.  These allegations were detailed in a March 2015 investigation by CBS’ “60 Minutes”.
These concerns are reinforced by the fact that a top NFIP administrator was once an executive for a FEMA subcontractor accused of lowballing Sandy claims.  Unfortunately, this could be seen by some as a case of the fox guarding the hen house.  NFIP policyholders must have confidence in the claims process.
Given these developments, I ask that you immediately:

  • Ensure that all claims are treated fairly and handled expeditiously.
  • Detail what safeguards FEMA has put in place post-Sandy to prevent Hurricane Harvey, Irma, Maria and Nate victims’ flood insurance claims from being fraudulently denied or reduced.
  • Certify that appeals be handled through an open, transparent and independent process.

Families forced out of their homes by these storms deserve prompt and just assistance.  I look forward to your response and reassurance that all claimants will be treated fairly by FEMA.

Sincerely,