Disaster Supplemental Nutrition Assistance Program

The Florida Department of Children and Families (DCF) today released updates on the federal Disaster Supplemental Nutrition Assistance Program (DSNAP) operations in Florida. To date, in response to Hurricane Irma, DCF has distributed more than $1 billion in federal disaster food assistance through DSNAP, supplemental benefits, and replacements for regular SNAP customers. As of October 21, DCF has processed more than 756,272 DSNAP applications that meet the federal requirements. This will help more than 7.5 million Floridians through SNAP and DSNAP as they continue to recover from the impacts of Hurricane Irma. 
Public safety is paramount and is DCF’s first priority as we operate assistance sites throughout the state. DCF will continue to follow the direction of local law enforcement in every community to ensure the safety of those we are committed to serving. DCF defers to local law enforcement for all determinations related to traffic or public safety issues.
DCF has aggressively pursued actions to ensure operations are as expeditious, safe, and efficient as possible. Following the conclusion of the Food for Florida program statewide, DCF will conduct a thorough after action review of all operations. 
Important details are included below.  

• DCF submitted the first request for disaster food assistance to the federal government on September 13, just three days after Hurricane Irma’s first impact to Florida.
• DCF sent a letter to the USDA on October 17 to request additional flexibility and resources in administering the federal DSNAP program in Florida.
  • Read the FNS response to DCF here.
• Operations in several large counties have already concluded and assistance was successfully provided to thousands of residents, including:

• Hillsborough – 240,401 individuals issued benefits
• Duval – 290,670 individuals issued benefits
• Lucie – 142,739 individuals issued benefits
• Osceola – 137,439 individuals issued benefits
• Brevard – 127,474 individuals issued benefits
• Volusia – 120,046 individuals issued benefits
• Pinellas – 111,996 individuals issued benefits
• Palm Beach – 190,392 individuals issued benefits

• Statewide data on DSNAP by county as of October 21 is available here.
• The Orange County DSNAP site will remain open at Camping World Stadium in Orlando for Orange County residents through Wednesday, October 25.
  • DCF is worked closely with local officials, including the Orange County Sheriff’s Office to ensure the site and surrounding area were prepared for safe and efficient operations to serve Orange County residents.
  • More than 500 DCF are on-site serving residents.
  • Residents are encouraged to carpool or use public transportation to reduce traffic congestion in the area.
  • Media are asked to park in Lot J.
• The Seminole County DSNAP site will remain open at Orlando Live Events in Casselberry until October 25.
• The Collier/Lee County DSNAP event will be held at the LCPA Overflow Parking October 26-31.
• The Lafayette/Suwanee County DSNAP event will be held at the Live Oak Church of God October 27-31.
• The Pasco County DSNAP event will be held at the Pasco County Fairgrounds November 5-8.
  • DCF is working diligently with Pasco County Fairground officials and local law enforcement to establish a safe and secure site for Pasco families.
  • The gates will not open until 6:30 a.m. on November 5 per local officials and law enforcement will be strictly enforcing no overnight or on the road parking.
• The additional Miami/Dade and Broward DSNAP event dates and locations will be announced as soon as details are finalized. The department is working closely with law enforcement and local officials to select a site that law enforcement can support and will be acceptable for all parties.
• Important reminders for Florida families:
  • DSNAP is not for current food assistance customers.
  • Apply online/pre-registration is strongly encouraged prior to visiting a site.
  • Only head of household should come to the site for an interview.
  • Please visit on the days listed here:  http://www.dcf.state.fl.us/programs/access/fff/siteLocations.shtml
  • Please attend on the date we are serving the first initial of your last name.
  • Please bring a valid Florida Driver’s License or Identification Card.
• Assigned 750 staff at headquarters to support processing of applications
• Deployed more than 6,000 staff to assist in operations and administration of this federal program, including nearly 1,500 temporary workers, to Food for Florida sites to process applications
• Deployed staff from the panhandle to support operations in affected counties
• Extended operating hours at the three Palm Beach County sites to 7:00 p.m. each day
• The ACCESS Call Center hours have been increased to help serve more people during the day for the duration of the DSNAP program to 7:00 a.m.-6:00 p.m.
• Hired traffic control companies to aid with parking and traffic control

• Special accommodations are available for the elderly and disabled. Onsite staff are working to monitor the population of those in lines to assist elderly and disabled residents to the front of the line. Those who need these accommodations should find staff to inquire about expedited service.
• Shuttled staff from remote locations to allow for more onsite parking

• Additional sites will open in Broward, Miami-Dade, and Marion counties to continue to serve residents in these areas. Details will be announced at www.myflfamilies.com/fff as soon as possible.

• Every site is distributing bottled water to individuals waiting in line on foot;

• DCF takes the responsibility to be good stewards of taxpayer money very seriously and investigates all instances of potential fraud. DCF’s Public Benefits Integrity (PBI) program has investigators on-site at each FFF location to review potentially fraudulent applicants and conduct investigations for profiles flagged as fraud-prone. PBI investigators are also monitoring social media sites for fraudulent sales of food assistance. Individuals who are found guilty of submitting false information on their application for D-SNAP benefits are subject to criminal prosecution and will be required to pay the money back. PBI on-site staff reviewed 30,882 D-SNAP applications as of October 22 and have avoided issuing more than $8.74 million in fraudulent benefits.

In addition to DSNAP, DCF applied for federal food assistance program waivers and provided:

• Early release of food assistance benefits prior to Hurricane Irma making landfall to help families prepare
• Hot Foods Waiver, and a subsequent extension, to allow families to purchase prepared food with their EBT cards at participating retailers
• Extended the time frame to report food loss from 10 to 20 days
• Mass food assistance replacement benefits for September to SNAP recipients in 52 counties effected by Hurricane Irma
• Extended October SNAP recertification deadlines for three months

The Florida Department of Children and Families (DCF) today issued updates on the federal Disaster Supplemental Nutrition Assistance Program (DSNAP) operations in Florida. DCF continues to operate federal DSNAP and since September 27, has served individuals in 34 counties. DCF has processed more than 625,000 DSNAP applications that meet the federal requirements and more than $873 million in federal food assistance has been distributed between DSNAP and SNAP supplements across Florida. This will help more than 6.7 million Floridians through SNAP and DSNAP as they continue to recover from the impacts of Hurricane Irma.
“We are grateful for our local partnerships that have been essential in facilitating successful federal DSNAP operations across the state. Today, as operations continue in Palm Beach and Polk counties, the Palm Beach County Sheriff’s Office and the Lakeland Police Department have been exemplary partners in providing a safe and orderly environment for DCF to conduct the federal DSNAP program in their communities. Our law enforcement partners in these communities are working hard alongside us to ensure the citizens of their counties get the help they need,” said DCF Secretary Mike Carroll. “I am also very proud of the thousands of DCF personnel and those we’ve brought on temporarily to assist who are working very long hours to serve their communities and neighbors by administering this much needed federal aid.”
Public safety is paramount and is DCF’s first priority as we operate assistance sites throughout the state. DCF will continue to follow the direction of local law enforcement in every community to ensure the safety of those we are committed to serving. DCF defers to local law enforcement for all determinations related to traffic or public safety issues. 
DCF has aggressively pursued actions to ensure operations are as expeditious, safe, and efficient as possible. Following the conclusion of the Food for Florida program statewide, DCF will conduct a thorough after action review of all operations. 
State actions taken, local information, and important reminders are below.

• DCF submitted the first request for disaster food assistance to the federal government on September 13, just three days after Hurricane Irma’s first impact to Florida.
• DCF sent a letter to the USDA on October 17 to request additional flexibility and resources in administering the federal DSNAP program in Florida.
• Operations in several large counties have already concluded and successfully provided assistance to thousands of residents, including:
• Hillsborough – 207,674 individuals issued benefits
• Duval – 184,827 individuals issued benefits
• Lucie – 129,482 individuals issued benefits
• Osceola – 125,910 individuals issued benefits
• Brevard – 121,185 individuals issued benefits
• Volusia – 116,215 individuals issued benefits
• Pinellas – 108,546 individuals issued benefits
• Statewide data on DSNAP by county as of October 17 is available here.
• Deployed 110 DCF staff from Miami to assist with operations at two Palm Beach County sites
• Assigned 750 staff at headquarters to support processing of applications
• Deployed more than 6,000 staff to assist in operations and administration of this federal program, including nearly 1,500 temporary workers, to Food for Florida sites to process applications
• Deployed staff from the panhandle to support operations in affected counties
• Extended operating hours at the three Palm Beach County sites to 7:00 p.m. each day
• The ACCESS Call Center hours have been increased to help serve more people during the day for the duration of the DSNAP program to 7:00 a.m.-6:00 p.m.
• Welcomed Pasco County residents for service in Polk County yesterday and today
• Requested additional days to serve Miami-Dade County past the standard seven-day limit
• Hired traffic control companies to aid with parking and traffic control
• Special accommodations are available for the elderly and disabled. Onsite staff are working to monitor the population of those in lines to assist elderly and disabled residents to the front of the line. Those who need these accommodations should find staff to inquire about expedited service.
• Shuttled staff from remote locations to allow for more onsite parking
• Additional sites will open in Broward, Miami-Dade, and Marion counties to continue to serve residents in these areas. Details will be announced at www.myflfamilies.com/fff as soon as possible.
• Every site is distributing bottled water to individuals.
• DCF takes the responsibility to be good stewards of taxpayer money very seriously and investigates all instances of potential fraud. DCF’s Public Benefits Integrity (PBI) program has investigators on-site at each FFF location to review potentially fraudulent applicants and conduct investigations for profiles flagged as fraud-prone. PBI investigators are also monitoring social media sites for fraudulent sales of food assistance. Individuals who are found guilty of submitting false information on their application for D-SNAP benefits are subject to criminal prosecution and will be required to pay the money back. PBI on-site staff reviewed 21,190 D-SNAP applications as of October 17 and have avoided issuing more than $5.2 million in fraudulent benefits.

In addition to DSNAP, DCF applied for federal food assistance program waivers and provided:

• Early release of food assistance benefits prior to Hurricane Irma making landfall to help families prepare
• Hot Foods Waiver, and a subsequent extension, to allow families to purchase prepared food with their EBT cards at participating retailers
• Extended the time frame to report food loss from 10 to 20 days
• Mass food assistance replacement benefits for September to SNAP recipients in 52 counties effected by Hurricane Irma
• Extended October SNAP recertification deadlines for three months