Attorney General Ashley Moody today issued an update on efforts to prevent price gouging during Hurricane Dorian. [Read more…] about Price Gouging Update: Consumers Help Attorney General Prevent Price Gouging and Secure Refunds
Attorney General Ashley Moody will hold a news conference on price gouging tomorrow, June 3 at the Attorney General’s Tampa Office. [Read more…] about Attorney General Moody to Hold News Conference on Price Gouging
As Tropical Storm Irma continues to move through Florida, Attorney General Pam Bondi is warning those in impacted areas to guard against price gouging, contracting scams and looting.
“Irma is still moving through Florida and already we are hearing reports about looting and robbery. This is disgraceful and anyone who steals from Floridians in this time of crisis will be caught and prosecuted,” said Attorney General Bondi. “My office and law enforcement continue to work tirelessly to protect Floridians, but citizens can help by taking steps to avoid being victimized.”
After a natural disaster, consumers should be wary of tree service scams, building and home repair scams, disaster relief scams, and water testing and treatment scams. If you suspect criminal activity such as looting, robbery or any violent crime, call 911 immediately.
Building Repair and Contractors: After a disaster, qualified contractors are in high demand, making things ideal for scam artists. If your home is damaged, be sure to follow these tips when hiring a contractor:
- Watch out for unsolicited offers or contractors claiming they can perform repairs at a discount with leftover supplies from another job;
- Have your insurance company evaluate damage before arranging repairs to ensure that the work will be covered under your policy;
- Get at least three written, itemized estimates or bids on repairs;
- Verify a contractor has a license with local and state licensing boards;
- Additionally, ensure the contractor is licensed for the job. Check to see if a company is properly licensed and if there are any consumer complaints filed against a licensed contractor at MyFloridaLicense.com, the Department of Professional Business Regulation’s website;
- Research the company and its reputation–ask for references;
- Contact the Florida Attorney General’s Office at 1 (866) 9NO-SCAM to see if there are complaints against a company or contractor;
- Check for proof of insurance and verify with the insurer that their policy is current;
- Check to see if the contractor is bonded and verify with the bonding agency;
- Never pay the full amount of a repair up front and hesitate before providing large deposits;
- Read entire contract, including the fine print, before signing to ensure it includes the required buyer’s right to cancel language. Understand cancellation rights and penalties you may experience for cancelling;
- Homeowners may unknowingly have liens placed against their properties by suppliers or subcontractors who have not been paid by the contractor. If the contractor fails to pay them, the liens will remain on the title. Insist on releases of any liens that could be placed on the property from all subcontractors prior to making final payments; and
- Do not sign a certificate of completion or make final payment until you are satisfied with the work performed.
Tree Service Scams: Heavy winds from a hurricane or tropical storm results in littered roads and uprooted trees. If you plan to have nearby trees removed to protect your home from danger or have fallen trees removed after a storm, follow these tips to avoid being scammed:
- Watch out for anyone who approaches unsolicited about tree removal;
- Get multiple written estimates and ask whether debris removal is included in the estimate;
- Research the company and its reputation–ask for references. Contact the Florida Attorney General’s Office at 1 (866) 9NO-SCAM to check if there are complaints against the company;
- Check for proof of insurance and verify with the insurer that their policy is current, and
- Never pay the full amount up front and do not make a final payment until you are completely satisfied with the work done.
Charity Scams: This scam is particularly effective after a disaster, during which numerous disaster-specific charities crop up. If you would like to donate to help with disaster relief, consider these tips:
- Avoid solicitors that use high-pressure tactics or are hesitant to provide additional information on the charitable organization;
- Be wary of charities with similar sounding names. Some phony charities may attempt to capitalize on disasters by using names similar to legitimate, well-known charities;
- Consider donating to an established disaster-relief charity; and
- Contact the Florida Attorney General’s Office or the Department of Agriculture and Consumer Services (1-800-HELP-FLA), the agency that regulates charities, to determine if the charity you are donating to has any complaints against them.
Disaster Relief Scams: The Federal Emergency Management Agency offers disaster relief to eligible victims through various programs. When seeking aid, consider the following:
- No state or federal disaster relief agency will call you for your financial information;
- State and federal workers carry identification and will not ask for or accept cash;
- Know that applications for federal FEMA relief programs are free and can be accessed at DisasterAssistance.gov or by calling 1-800-621-FEMA; and
- Be wary of anyone who offers to fill out, assist with or expedite your application as they may be seeking access to your personal information.
Water Testing and Treatment Scams: Water mains and personal wells can be affected during hurricanes, and dishonest companies and individuals may insist upon pricey tests to determine water safety. Avoid falling victim by following these tips:
- If someone claims to be a representative of your city, county or utility provider needing to inspect your water line or well, ask for proof of identification;
- Check for water safety alerts as provided by local media and utility providers;
- If you doubt the safety of your water, contact your local health department or utility. Local water utilities are required to test water quality on a regular basis;
- If you doubt the safety of your well water, seek advice from your state or local health department to determine what tests should be performed and find certified testers in your area; and
- If in doubt, boil water vigorously for one to three minutes or drink bottled water.
The state of emergency is still in effect and that means Florida’s price gouging law still applies to anyone who sells essential commodities or provides essential services to our consumers. We anticipate an uptick in price gouging complaints and complaints about unscrupulous contractors and charities post-Irma, especially tree service scams, building and home repair scams, disaster relief scams, and water testing and treatment scams.
Please report any scams to the Florida Attorney General’s Office by calling (866) 9NO-SCAM. If you cannot get a live operator file a complaint online at MyFloridaLegal.com.
U.S. Sen. Bill Nelson (D-FL) today asked the head of the Federal Trade Commission to begin closely monitoring and, if necessary, take swift action against retailers engaged in price gouging as Florida prepares for Hurricane Irma.
“As Hurricane Irma preparations begin in earnest, it is essential that first responders and evacuees in Florida are able to access gasoline and other refined petroleum products free from price distortions caused by anticompetitive practices,” Nelson wrote in a letter to Acting FTC Chairman, Maureen Ohlhausen. “Accordingly, I ask that you closely monitor retail gasoline outlet pricing in the coming weeks to detect and defeat any price gouging schemes.”
Following is the text of Nelson’s letter to the FTC:
September 5, 2017
The Honorable Maureen K. Ohlhausen
Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580
Dear Acting Chairman Ohlhausen:
I write today to urge the commission to closely monitor retail gasoline prices in the wake of Hurricane Harvey and in anticipation of Hurricane Irma’s impact, and take swift action against retailers that attempt to use this tragedy to engage in consumer price gouging.
Hurricane Harvey has caused billions of dollars in damage in Texas and Louisiana, and uprooted tens of thousands of families. In addition, it has had a substantial impact on oil refining operations. Over the past week, we have seen efforts to offset the gasoline price increases attributable to supply disruption, including the release of one million barrels of crude oil from the Strategic Petroleum Reserve to a refinery in Louisiana that was largely unaffected by the storm. These efforts appear to have stabilized wholesale gasoline prices.
Unfortunately, Hurricane Irma now poses a grave threat to Florida and many other areas of the Southeastern United States. While continued disruption to some refinery operations may continue to contribute to higher retail gasoline prices, past experience in Florida and elsewhere has shown that some unscrupulous operators will seek to magnify these natural price increases to take advantage of consumers – including those that may be trying to prepare for or evacuate from an impending hurricane.
Following Hurricane Katrina in 2005, Congress directed the commission to study the price gouging issue and determine the need for further action in this area. In a 2006 report on this issue, the commission stated that “it has a strong role to play in this area” by both “enforcing the antitrust laws strictly to prohibit business behavior that has anticompetitive effects” and continuing to “remain vigilant about any distortions that may harm competition or consumers in petroleum markets.”
As Hurricane Harvey rescue and recovery operations continue and as Hurricane Irma preparations begin in earnest, it is essential that first responders and evacuees in Florida are able to access gasoline and other refined petroleum products free from price distortions caused by anticompetitive practices.
Accordingly, I ask that you closely monitor retail gasoline outlet pricing in the coming weeks to detect and defeat any price gouging schemes. Thank you in advance for your assistance with this critical consumer and public safety issue.